How can we help?
It is the same search as the portal: type a word and the step-by-step guide appears. No sign-in needed.
Just bought? Start here.
Your access details, the onboarding video and your first 10 minutes with the system.
Getting startedMost read articles
Upload the receipt from your portal; amounts add up and the plan activates once complete. Reviewed Monday to Friday, 8 to 5.
From “My subscription” → Manage. The change is saved immediately and applies on the next charge.
A system failure is handled at no cost. Having someone teach or configure something for you is a Training and has its price.
Pick a day and time; the confirmation arrives by email with the video call link. Connect a few minutes early, with headphones.
Tax data setup, sending to Hacienda and what to do if a document is rejected.
Bought from the portal and billed together with your plan, on the same renewal date.
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Already a customer?
Sign in to the portal to open a case, see your payments or book a training. The team helps you there.
Not a customer yet?
Emily recommends the plan and sends you the payment link. She does not do support: that is what the portal is for.