Terms and Conditions

Last updated: November 6, 2026

Who we are

Wolk Software USA, LLC (“Wolk”), a Delaware company in the United States, EIN 38-4306905, 1111B S Governors Ave #3276, Dover, DE 19904, owns the applications, their code and their intelligence.

All agreements, orders and licenses are with Wolk Software USA, LLC, regardless of which company invoices you.

Contact: [email protected].

You receive the right to use the applications while your plan is active; you do not acquire ownership of them. Your data remains yours.

By creating an account or paying, you accept these terms.

Who invoices you

Before paying, you choose in the Portal which company invoices you. In a proposal, it is stated there.

  • Wolk Software USA, LLC.
  • Costa Rica: Wolk Software Sociedad Anónima, legal ID 3-101-746206, a subsidiary authorized by Wolk. You always receive a Costa Rican electronic invoice, with its VAT.
  • Colombia: Wolk Software Colombia SAS, NIT 901768430-9, World Trade Center, Tower A, Bogotá, a subsidiary authorized by Wolk. You always receive a Colombian electronic invoice, with its VAT.

If you pay into a local bank account in Costa Rica or Colombia, the subsidiary in that country invoices you. The subsidiary collects and invoices with Wolk’s authorization. This does not change this agreement or create another one. If Wolk Software USA, LLC invoices you, you are responsible for any taxes your country requires on that purchase.

How it works

Everything is managed from the Client Portal:

  1. You choose your plan and which company invoices you.
  2. You pay by card or report your payment.
  3. Once the payment is approved or validated, the system is activated and the invoice is generated automatically with the company and details you chose.

You are responsible for your tax details being correct before paying.

Payments

  • Card: processed by Stripe.
  • SINPE Móvil and local bank accounts in Costa Rica or Colombia: you report the payment in the Portal. Once validated, the activation and that country’s electronic invoice, with its VAT, are issued by the subsidiary in that country.
  • Services are paid in advance. The period starts on the day of payment, even if you start using the service later.

Renewals

Renewals are handled by Stripe. You manage them from the Portal, which takes you directly to the Stripe portal. There you can change your card or cancel the renewal.

If you cancel, your service continues until the end of the paid period. If you do not cancel before the renewal date, the next period is charged.

Licenses and plan changes

It is simple: buy what is new and stop paying for what you no longer want. There is no proration.

Each license or plan runs on its own monthly or annual period. For example: if you have license A with 1 user and buy license B with 2 users, you have 3 users. If you only want 2, cancel the renewal of license A, which stays active until its period ends.

No refunds

Wolk does not give refunds. Please review everything before paying. If you want to try it, start with a monthly plan and, if you like it, move to the annual one.

There are also no refunds for unused time, early cancellation, not using the service, renewals not cancelled in time or services already performed, such as installations, training or development.

We only correct our own errors: duplicate or incorrect charges, and what is set out under “Warranty”.

Warranty

We provide the services as described in your plan or order. If there is a failure, report it through the Portal and we will fix it. If we cannot reasonably fix it, you may terminate that service and we will refund what you prepaid for the period after termination. This is your only remedy for that failure.

Apart from this, the services are provided as is. We do not guarantee that they will work without interruptions or errors.

Non-payment and closure

Without payment, the service may be suspended. Download your data before your period ends. After closure, it may be deleted.

Proper use

You look after your access and are responsible for the use of your account. You may not use the services for anything illegal, copy them, resell them without authorization or try to breach them. We may suspend an account that breaches these terms, without a refund.

Third-party services

Some services depend on third parties, such as Stripe, Microsoft or artificial intelligence, voice and telephony providers, which have their own terms. For the AI Receptionist, you pay telephone usage and the artificial intelligence and voice provider directly to those providers.

Liability

Wolk is not liable for indirect damages or for loss of profits or data. Its total liability does not exceed what you paid for that service in the last 12 months.

Changes and governing law

We may update these terms by publishing them here with their date. They are governed by the laws of the State of Delaware, United States, also when a subsidiary invoices you. This does not take away the mandatory consumer rights of your country.